Refund & Cancellation Policy

1. 30-Day Money-Back Guarantee

At GOHOSTAR, we are committed to customer satisfaction. We provide a 30-day money-back guarantee on initial orders for new Shared Web Hosting, WordPress Hosting, and Business Hosting packages. If you are not satisfied with our service during the first 30 days of your active hosting account, you may request a full refund of your hosting subscription fee.

2. Non-Refundable Products and Services

The following items are strictly non-refundable due to registry and licensing costs:

• Domain Name Registrations & Transfers: Once a domain registration or transfer has been confirmed with the registry authority (e.g. ICANN, NIXI), the domain fee cannot be cancelled or refunded. You retain full ownership of the domain until its expiry date.
• Dedicated Server Hardware: Dedicated server rentals involve reserved datacenter rack resources and hardware staging, and are non-refundable once provisioned.
• Commercial SSL Certificates: Third-party issued SSL certificates (e.g., Sectigo, DigiCert) once generated cannot be revoked for cash refunds after 48 hours of issuance.
• Administrative Fees & Software Licenses: cPanel, WHMCS, or CloudLinux license fees already disbursed to vendors are non-refundable.

3. Cancellation Procedure

To request a cancellation and refund, submit a formal request via the Support Tickets section in your client dashboard or email our billing desk at info@gohostar.com from your registered email address, specifying your invoice and service domain name.

4. Refund Processing Timeframe

Approved refunds are processed within 5 to 7 business days back to the original payment method used during checkout (via Razorpay, UPI, or original card/bank).